Shipping policy

Shipping Policy

Thank you for visiting and shopping at WesternStone Studios (a JP Landscaping Brand).

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 to 5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Prices and Services will be provided at checkout. If you have questions, you can message us, fill out the contact sheet, or email us at westernstonestudios@gmail.com

*Free shipping on orders of $40 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

WesternStone Studios Ships to the continental US, Hawaii and Alaska. PO boxes are approved for USPS orders but not for UPS shipping methods.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

WesternStone Studios is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

WesternSrone Studios is not liable for any products damages or lost during shipping. If you received your order damaged, please file a claim with the shipping carrier. Save all packaging materials and damaged golfs before filing a claim, Special cases may be made for replacements at the discretion of WesternStone Studios.

International Shipping Policy

We currently do not ship outside the continental US, Alaska and Hawaii.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS or UPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

WesternStone Studios will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Message us on Western stone studios.com
  2. Alert us at westernstonestudios@gmail.com
  3. Or fill out contact page at WesternStoneStudios.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.